Return policy
Here you will find all important information about how to return items and exercise your right of withdrawal in accordance with applicable laws and guidelines.
How returns and the right of withdrawal work
Here you will find clear answers to the most common questions about returns and the right of withdrawal, making it easy for you to find the information you need
Cancelling your purchase within 14 days
You may cancel your purchase of unique wool artworks and services within 14 days from receiving your order, in accordance with the Distance Selling Act.
To cancel your purchase, contact us via email and include your order number.
Please note: the right of withdrawal for services ends once the process has begun.
Returning wool artworks
The product must be returned in its original condition for the return to be approved.
Refunds
Refunds are issued within 14 days after we have received and approved your return.
Returns without a receipt
We need your order number to process your return. A receipt is not always required.
Return shipping costs
Return shipping costs may vary. Please contact us for exact information regarding your return.
Products and services covered by the right of withdrawal
The right of withdrawal applies to most products and services, but exceptions may occur as required by law.